EXCELLENCE IS THE BIGGEST ADVANTAGE
Luxury Customer Experience, Women's Leadership & Mental Well-Being
I help companies and individuals transform excellence into real impact: differentiating brands, enhancing customer desirability, empowering talent, and driving longevity and sustainable growth. From the C-Suite to the front line, everyone plays a vital role in delivering excellence.
Eliana L. Medeiros
Newsletters
Customer Experience
Luxperience
In the March edition, I pose a compelling question: What do Apple, Amazon, and IKEA have in common with luxury brands like LVMH?
Though they may seem like entirely different worlds, they all share a surprising secret—leveraging the power of 10 proven strategies, often associated with luxury, to grow and build customer loyalty. Discover what they are soon.
Leadership
MindSight – A Smarter Way to Lead
Ideas that transform. Strategies that make a difference. Inspiration, excellence-driven tools, and practical actions for those who want to lead their own lives and careers.
Insights on habits, leadership, and personal development, with real and applicable examples from those who experience leadership at the C-Suite level. Discover strategy #1 now. Read now
Mental Well-Being
Yöla Mind
The world is facing an unprecedented mental health crisis. 1 in 8 people lives with a mental disorder, and depression and anxiety have increased by over 25% since the pandemic.
Work-related stress continues to rise, and by 2030, mental health disorders are expected to become the leading cause of disease burden worldwide.
Mental health is a silent epidemic that demands urgent solutions. Together, we educate and transform. Because there is no excellence without mental health. Learn more.
Books
About Me
I am an internationally recognized and award-winning luxury executive with over 20 years of experience transforming businesses through exceptional customer experiences. I have led multidisciplinary teams, developed a predictive algorithm for customer satisfaction, and collaborated with prestigious international organizations such as NetJets, Ritz-Carlton, Four Seasons, Sisley Paris, and Nova Business School. My customer experience strategies have served some of the most influential and renowned individuals worldwide, from Warren Buffett to Roger Federer.
With a successful track record in leading diverse areas such as sales and human resources, my passion for developing people and communities led me to take on the role of Vice President of the Business Confederation of the Community of Portuguese Language Countries (CE-CPLP).
Beyond my corporate career, I am a relentless entrepreneur, mentor, and author, dedicated to supporting people in achieving their professional and personal goals.
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